Newpk Luck — Privacy Policy

1 Introduction

Newpk Luck (referred to as "we" or "the platform") is a trusted online gaming and Sports Betting service operating in Bangladesh and across multiple countries worldwide. This Privacy Policy explains what information we collect about you when you use our website, mobile app, and other services.

By registering with Newpk Luck or using any of our services, you confirm that you have read and agreed to this privacy policy. We believe every player's data is their own asset — we are simply its careful custodians.

This Privacy Policy applies to Newpk Luck's Terms & Conditionsworks in conjunction with. Reading both documents together will give you a complete picture of how the platform operates.

2 What Information We Collect

Newpk Luck collects two types of information — data you provide directly and data collected automatically. Details are outlined below:

Information You Provide Directly:

• Full name, date of birth, and gender.
• Mobile number and email address.
• National ID (NID) or passport number (for KYC verification).
• BKash, Nagad, or Rocket account number.
• Residential address and postal code.

Automatically Collected Information:

• IP address and geographic location.
• Browser type, operating system, and device model.
• Login date, time, and session duration.
• Pages visited and time spent on each page.
• Betting and gaming history — wins, losses, and transaction logs.

3 How Your Data Is Used

Newpk Luck uses your information only for specific, legitimate purposes. We never use your data unnecessarily or sell it to third parties. A full list of how we use your information is provided below:

If you no longer wish to receive promotional messages from Newpk Luck, contact our support team at any time or click the unsubscribe link in any marketing email. Please note that communications required for account management or legal compliance cannot be opted out of.

4 How Long We Retain Your Data

Newpk Luck only retains your data for as long as necessary. How long we keep it depends on the type of information and any applicable legal requirements.

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Records: A minimum of 7 years, as required by financial regulatory authorities.
• KYC Documents: 5 years after account closure.
• Login & Session Logs: 90 days.
• Customer Support Conversations: 2 years.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify you.

5 Cookie Policy

Newpk Luck uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience. We use the following types of cookies:

• Essential Cookies: Maintaining login sessions and remembering language preferences. The platform cannot function properly without these.
• Performance Cookies: We collect information on which pages are most visited and where loading issues occur to improve the platform.
• Functionality Cookies: Remembers your preferred games, language, and display settings.
• Analytics Cookies: Analyzes user behavior. This data is fully anonymized.

6 Sharing Information with Third Parties

Newpk Luck never sells your personal data. However, limited data may be shared with trusted partners to operate our services. Data protection agreements are in place in every such case.

• Payment Processors: Only the information necessary to verify transactions is shared with bKash, Nagad, and Rocket.
• KYC Verification Provider: Licensed third-party providers are used for identity verification.
• Game Software Providers: Only the minimum data necessary is shared for game operation.
• Law Enforcement Agencies: Information may be disclosed under court order or as required by law.
• Fraud Prevention Agencies: Information may be shared with industry regulators to prevent money laundering and fraud.

Outside of the cases mentioned above, Newpk Luck will not share your information with any third party under any circumstances. If you have any concerns, please contact us.

7 Your Privacy Rights

Every Newpk Luck user has the right to control their own information. We fully support the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information we hold.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

8 Security Measures

Newpk Luck uses industry-leading security technology to protect your information. Our security infrastructure is as follows:

• SSL/TLS Encryption: All communications on the website and app are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Mobile OTP verification can be enabled for account login.
• Firewall & DDoS Protection: Advanced server-level firewall and intrusion prevention systems.
• Data Encryption: All stored sensitive data is protected with AES-256 encryption.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Suspicious Activity Monitoring: An automated system operates 24/7 to detect unusual activity.

That said, no data transmission over the internet is entirely risk-free. Please keep your password secure, avoid using public Wi-Fi, and contact us immediately if you notice anything suspicious.

9 Children's Privacy

Newpk Luck is strictly for users aged 18 and over. We do not knowingly collect any information from minors. Age is verified at registration and again during the KYC process.

If we are notified that a minor has created an account, we will immediately close that account and delete all associated data.

10 Policy Updates & Contact

Newpk Luck may update this privacy policy due to legal changes, business needs, or technical improvements. If changes are made, we will post a notice on the website and, for significant updates, notify you at your registered email address. You can always check how current the policy is by looking at the "Last Updated" date at the top.

If you have any questions or concerns about this privacy policy, please get in touch with us:

• Email: support@newpkluck.ws
• Live Chat: Bengali-language support available on the platform 24/7.
• Response time: typically within 7 business days.